SHIPPING & RETURNS

SHIPPING POLICY

Welcome to Timma. We are committed to delivering your orders safely and on time across India.

Order Processing

All orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is shipped, you will receive tracking details via email or SMS.

Shipping Time

Estimated delivery timelines:

Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days
Remote Locations: 7–10 business days

Delivery times may vary during festivals, sales, or due to unforeseen courier delays.

Shipping Charges

Free shipping may be available on selected orders or promotional offers.
Standard shipping charges will be displayed during checkout if applicable.

Order Tracking

Customers will receive a tracking link once the order has been dispatched.

Incorrect Address

Please ensure that your shipping address and contact details are correct while placing the order. Timma is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery or expected delivery date.

For shipping-related support, contact us at:

Email: info.timmaecom@gmail.com

RETURN & EXCHANGE POLICY

At Timma, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

The item is damaged, defective, or incorrect
The product is unused, unwashed, and in its original condition
Original tags and packaging are intact

Non-Returnable Items

The following items are not eligible for return:

Used or washed products
Innerwear products (for hygiene reasons)
Products purchased during clearance or final sale offers
Customized or personalized products

Exchange Policy

Exchanges are subject to product availability.
If the requested size or product is unavailable, store credit or refund may be provided.

Refund Process

Once the returned item is received and inspected, the refund will be processed within 5–7 business days.
Refunds will be credited to the original payment method.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, return shipping charges will be borne by us.
For other return reasons, customers may be required to bear return shipping costs.

How to Request a Return

To initiate a return or exchange, please email us with:

Order Number
Reason for return
Product images (if applicable)